Pre-Order Terms
Payment Terms:
To approve the order, a deposit amount of at least 50% of the total order value is required.
The remaining balance is paid when the delivery date is determined. No shipping before the full payment of the order is made. In case of order or contract cancellation, 25% of the order or contract value will be deducted. In case new tax or customs fees are added before the order’s arrival, the incurred fees will be added to the final invoice subject to change without prior notice.
Cancellation of your Order:
You can cancel or modify your order within 3 working days after the order is placed without any fees. Passed that period, you cannot cancel or modify your order.
Delivery Terms:
Delivery time is set as 90 working days – minimum – from the date of the first payment that is not less than 50% (not subject to force majeure, shipping disruptions, and annual holidays) without extra compensation.
In case the receiver (second party) is not ready to receive the order, the supplier (first party) will store the goods for 30 days -maximum- and storage fees are calculated as 10% of the order’s value per month.
Sizes, colors, and models chosen by you are approved based on the attached form you have already signed (Order Form), in case the (components/items) are missing or damaged.
Although great care is taken during packaging, damages may occur during delivery.
To speed up handling your refund (compensation) claim, please help us finishing what follows:
- In front of the delivery agent, check the content of the shipment to see if all required parts are included.
- Sign the delivery receipt (Delivery Form).
- Add notes regarding any damaged items on the signed receipt invoice.
- Do not throw away any part of the outer or inner packaging.
- Send us your replacement request for the damaged parts within 3 working days from the date of delivery.
- Milano International Trading Est is not responsible for replacing/repairing any damage related to parts after this period.
Warranty Terms:
In case of a manufacturing defect or damage resulting from poor storage or shipping conditions, the order is returned within 3 working days from the date of delivery with the original packing.
The warranty period is one year for manufacturing defects only.
The goods displayed in our showrooms/fairs are shipped to the customer as they appear in the showroom. The customer must check for any defects/damages during the exhibition with no right to retrieve the goods after delivery.
Refund Policy:
- We proceed to refund within 90 working days upon acceptance of the claim of your refund.
- S & Checks: Our Customer Service will request all your bank details and will refund the person who placed the order within 90 working days. (Cancellation and Refund Form)
General Terms and Conditions
www.frzoom.com may at any time modify the Terms and Conditions of the Website, without any prior notification to you. In the event that the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
Use of the website is available only to the persons who can form legally binding contracts under the applicable law. Persons who are “incompetent to contract” as per local Contract Acts, are not eligible to use the website.
If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use, Those who choose to access the website from inside and outside of the kingdom of Saudi Arabia and also responsible for compliance with local laws whenever applicable.
Except where additional conditions are provided that are specific to products or services, these Terms and Conditions supersede all previous representations, understandings, or agreements.
By using the website, you agree to be bound by the Terms and Conditions respectively. You are prohibited from violating or attempting to violate the security of the website, including without limitation:
- Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
- Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
- Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mail bombing “or crashing”.
- Sending unsolicited emails, including promotions and/or advertising of products or services.
- Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. We view the protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. If you object to Your Information being transferred or used in any way please forward your request to info@milanoint.com or deem not to use the website. For more details please read Privacy Policy webpage of our site. Registration includes the information (Your Information) that you need to provide us to deal with us and also to contact you. You agree that we may use (and update) Your Information to manage your Registration and to control your identity during the online checkout process.
The details provided by you during Registration will be protected in accordance with our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
The website assumes no liability to any person for any loss or damage that may arise as a result of any failure by you to protect your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through info@milanoint.com. As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletters, or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfies any legal requirement, as in writing.
We may monitor, record, store, and use any telephone, email, or other electronic communications with Your Information for training purposes, to check instructions given to us, and to improve the quality of our customer service. We reserve the right, at our sole discretion, to limit the number of items selected per person, per household, or per order on My shopping cart. While the website strives to provide accurate product information (such as stock availability, pricing, product features, images, and specifications) and service information, typographical errors may occur.
The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Publishing any form of product/service information (including -but not limited to marketing proposals, ads, offers, magazines, and flyers) on the website does not guarantee stock, offer, and price availability online or in-store.
Errors may occur in the process of providing product photos, descriptions, service, and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product photo, description, service, and pricing is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product photo, description, service and pricing information, the website has the right, to either contact you for instructions or cancel your order and notify you of such cancellation.
Still, in our effort to be the lowest price provider in Saudi Arabia, store pricing will sometimes differ from the website prices. We strive to provide you with the best prices possible on the website, as well as in all our stores. However, sometimes price online does not match the price in a store.
Stock availability and pricing are subject to change without prior notice. All Prices and Fees are inclusive of VAT as applicable – unless stated otherwise.